Your Logon will be set to expired if you are accessing an application for the first time, or the help desk has reset your password, or your password has simply expired with time. If you are accessing your application for the first time or have had your password reset then you will have been given a temporary password. The 'Expired Password' screen:

Insurance Corporation of British Columbia   You must enter a valid username and password to continue. Expired Password. Username: Enter your Old Password: Choose a New Password: Confirm your New Password:

1. Enter your Logon id in the Username field,
2. Enter your Old (or temporary) Password,
3. Choose a New Password,
4. Confirm your New Password,
5. Click on Change Password button.

The following message appears if either your Logon id (Username) or your Old Password was incorrect:

You must enter a valid username and password to continue.   Invalid Username or Password.

The following message appears if your New Password is invalid. Note that a password may be invalid if it has already been used recently or if it is not complex enough, i.e. less than 8 characters:

You must enter a valid username and password to continue.   Invalid New Password.

Once the password has been successfully changed the user must login into the application again. The application may, at this point, provide you with a link to the URL or your application:

Your password has been changed.    Click here to login again.

... or the application will simply prompt you to restart your application:

Your password has been changed.    You will have to restart the application.

If your receive the following message then your acount has been locked out due to too many invalid password attempts. You must contact the ICBC Help desk to have your password reset.

You must enter a valid username and password to continue.   Your account has been locked. Please contact the Help Desk.

If your receive the following message then you do not have access to run this application. You must contact the Adminstrator responsible for this application at ICBC:

You must enter a valid username and password to continue.   Insufficient access.

For WebDEAS and IRW application Business Partners: WebDEAS or IRW Change Password.

For all other ICBC Business Partners: All Other ICBC Business Partners Change Password.

The Change User Password screen:

1. Enter your Logon id in the User id field,
2. Enter your Old (existing) Password,
3. Choose a New Password,
4. Confirm your New Password,
5. Click on Change Password button.

The following message appears if either your Logon id (User id ) or your Old Password was incorrect:

Invalid User Id or Password.

The following message appears if your New Password is invalid. Note that a password may be invalid if it has already been used recently or if it is not complex enough, i.e. less than 8 characters:

Invalid New Password.

Once the password has been successfully changed the following message will display:

Password has been changed.