Insurance services
Autoplan service at dealerships
ICBC expectations of dealers
The following are ICBC’s expectations of dealers who host Autoplan brokers.
Automobile dealers may refer customers to an Autoplan broker on their premises but will not tell customers or imply that they are required to use the on-site broker.
Automobile dealers may work with selected Autoplan brokers on a preferred basis but will not enter into an exclusive agreement with any brokers.
Automobile dealers will cooperate with customers and brokers to accommodate a customer’s access to their broker of choice.
Automobile dealers will not reward an Autoplan broker for undertaking, agreeing, guaranteeing or achieving any type of sales targets or sales volumes for any insurance products.
Automobile dealers will protect the interests of customers. This includes complying with all disclosure requirements, such as those administered by the Motor Vehicle Sales Authority of B.C.
Automobile dealers will not counsel or request an Autoplan broker to improperly collect tax, register, license, or insure a vehicle, including counselling inaccurate declarations of the registered owner, lessee or principal driver.