Health services
Invoicing and reporting
ICBC is making the way you invoice for treatment and submit reports and requests simpler and more straightforward.
Your invoicing and reporting options
For ICBC Recovery Network members, the preferred method to directly submit invoices, related expenses and documentation is through the Health Care Provider Portal (HCPP). Access to the HCPP and the Health Care Provider Invoicing and Reporting (HCPIR) application is reserved exclusively for ICBC Recovery Network members. If you’re not an ICBC Recovery Network member, you’ll need to use the manual submission process outlined below.
If your invoice includes treatment outside of the approved end date or beyond the number of treatments approved, you will not be able to submit the invoice without a new treatment plan.
Health Care Provider Portal
To log in, you'll need a vendor number and PIN.
The Health Care Provider Portal will help you submit invoices quicker, and you'll have the ability to:
Auto-populate customer information (e.g., customer name, PHN)
View the status of invoice submissions
View the status of your payments from ICBC
If you do not have a PIN and would like one, please contact the HCIU to have a PIN provisioned to you.
HCPIR Application
ICBC Recovery Network Members may still choose to submit documentation through the HCPIR application. However, this option does not include the same features as the Health Care Provider Portal.
Entering your patient's PHN is optional; however, doing so will improve the timeliness of your payment by matching the submission to the correct patient in ICBC's claim system.
To improve payment timelines, ensure you are entering the patient's legal first name, legal last name and date of birth as displayed on their B.C. driver's licence or BC Services Card.
Launch the HCPIR Application
Need help?
Have a question or need to troubleshoot using the Portal? Get help with the Portal.
Reports
If you've received a request for reports or clinical records from ICBC, you can upload and submit your records using the Health Care Provider Portal or HCPIR application.
Note: It is important to discuss with your patient the purpose of the reports and request their consent to share the report with ICBC. For more information, review our patient consent considerations for physicians or health care providers.
Manual billing and document submission
Please note that acupuncturists, chiropractors, counsellors, kinesiologists, occupational therapists, physiotherapists, psychologists and registered massage therapists (RMTs) who are not part of the ICBC Recovery Network must use the email submission process below.
If you're not eligible to use HCPP or HCPIR (such as dentists or physicians), you can submit invoices and medical documents (such as medical reports) through our online submission tool. When you submit online, you do not need to email ICBC or the claims representative as your submission will be automatically added to the claim.
If your invoice format does not adhere to the guidelines, complete our health service provider invoice instead.
You can view our tutorial video and read our online submission tool FAQ for more assistance.
If you are unable to access the HCPP, HCPIR or the online submission tool, invoices can be submitted to i[email protected]. Please review the email submission guidelines below before submitting. Please be aware that there are processing delays for manually submitted invoices.
If you are not a member of ICBC’s Recovery Network, treatment plans and reports can be submitted to the email addresses below.