Investigative partners
Private investigators
We're committed to protecting our customers from fraudulent acts and reducing claims costs to help keep insurance rates as low as possible. We maintain a list of approved Private Investigators (PIs) who meet our business and qualification standards and provide us with quality investigative services. Our current list of approved PIs was last updated in August 2021 through a competitive bid process.
Resource number
All pre-qualified PIs must have an ICBC resource number. PIs can work for more than one pre-qualified firm but must be listed as employees for each. Resource numbers are only transferrable between firms if approved in advance by ICBC. All changes to investigative staff must be reported to ICBC.
Note: PI firms are permitted to subcontract assignments as long as the subcontractor is also pre-approved by ICBC and holds all appropriate licensing requirements. Additionally, the claims handler must approve the arrangement and no conflict of interest may be present.
Accepting an assignment
If you have been selected for an assignment, you will be emailed a copy of the PI Assignment/Assessment form (CL465). Please review it and respond to the adjuster, as well as [email protected]. Please note, if no response is received within 24 hours, ICBC may contact another PI or PI firm.
If you accept an assignment, you may start it as outlined in the CL465. All assignments must be completed in accordance with the Performance Standards. Once completed, please submit a detailed report to the claims/recovery specialist handling the assignment.
Submitting claim reports and invoices to ICBC
Submit reports, invoices and surveillance videos through our online submission tool. Submissions through this tool will be added to the claim immediately, and you can also:
Submit relevant reports, media files and invoices together for a claim
Submit files up to 2 GB each without the need to transfer it to a multi-media device
For help with using this tool, see our tutorial video. For invoicing, please use the Itemized Statement of Account (CL268) when submitting through this tool or by email.
Where can I find my vendor number?
Your vendor number can be found on a cheque or statement that ICBC has issued to you. If you cannot find your vendor number, please submit documents via email.
Will I receive a confirmation email?
No confirmation email will be sent after your submission. However, you will see a confirmation page after you submit your documents. ICBC will contact you if there are any issues with your submission.
What if I can’t find the appropriate category for my document?
Please use the “Other” document category.
How do I follow up or report an issue on a submission?
To follow up on an invoice submission, please email [email protected] with the claim number and invoice number.
To follow up on any other document submission, please contact the claims representative.
Manual report and invoice submissions
If you're unable to submit your reports and invoices online, you can email them to [email protected]. They will be added to the claim within 24 hours of when they are received. Please adhere to the following guidelines when submitting by email:
Reports and invoices should only be submitted once to [email protected]. Please do not CC the claims/recovery specialist. (Note: enquiries should be sent to the claims/recovery specialist, not [email protected].)
The subject line should include the ICBC claim number and the claimant's first and last name. Each email should only pertain to one claim.
Files must not be password protected. Drop box links and zip files are not accepted.
There is a 25MB restriction on emailed reports. Resize photos whenever possible to accommodate this restriction. Please do not send photos as separate attachments.
Surveillance video submissions through physical devices
When submitting surveillance video through a physical device (such as a CD or USB), please complete the Multimedia Memo (CL486) and submit it along with the device. These devices can be submitted to a local claim centre and will be directed to the handling claims/recovery specialist for review.
Changes
Pre-qualified PI firms must complete the New/Change Vendor Application Professional form (CL174D) and email it to [email protected] in the case of any change to the firm, such as when an approved investigator leaves the firm's employment, an office closes, or WorkSafeBC coverage is cancelled.
For any questions regarding changes or your firm's status or registered contact information, please email [email protected].