​​​​​​​​​​​​​​​​Forms, user guides and job aids

Program guides

• Commercial Collision repair program guide

• Collision repair program guide

• Glass repair program guide

User guides, system requirements and manuals

• Technology requirements

• Collision program equipment list

• ARIES Payment Request System user guide

• FAQ - Cycle time

Job aids

• Digital image checklist

• Collision and Glass regions

• Mitchell - Hit and run job aid

• Glass Web Express job aid - Process a Claim Eligible for Windshield Repair

• Mitchell Connect error job aid

• Vehicle repair cycle time information

• Deductible updates workaround

Forms ​

• Authorization for Direct Bank Deposit​​

• Collision program equipment list

• Commercial Claims Vendor Tools and Equipment Requirements

• Facility and Equipment Requirements for Base Towing and Towing and Recovery Plus

• Material Damage Vendor Number - Trade form

• Mechanical Tool and Equipment Requirements

• Vendor Programs Privacy Checklist

• Tow requests can now be made as a Repair Facility Support Request

• Warranty

Rental support requests

To streamline our processes, all support requests for direct rental referrals, ATS pre-authorizations, and courtesy and rental vehicle reimbursement can now be made as a Repair Facility Support Request​​.