Health services

Vocational rehabilitation

Do you provide vocational rehabilitation services to customers injured in a car crash? Here are a few things you need to know.

ICBC may fund vocational rehabilitation services to assist customers when they are unable to return to their previous employment due to injuries sustained in a car accident.


Vendor account applications​

As of February 1, 2024, the process to apply for a direct billing vendor account number will be online.

Direct billing vendor account​

To be eligible for direct billing, vocational rehabilitation service providers must meet and maintain the requirements to be an approved vend​or​.

Apply for or update a direct billing account number.​

Invoicing and reporting

Vocational rehabilitation providers must submit reports to [email protected].

Invoices for services that are not associated with a report must be submitted using the vocational rehabilitation services invoice to [email protected].



Vocational services provided without the prior approval of ICBC may not be covered. In the case of a no-show, the service provider's no​-show and cancellation policies should apply. ICBC will not pay for no-shows.

Fee table for crashes on or after May 1, 2021


Designations​ accepted


​Transferrable skills analysis



​​Vocational evaluation



​Supported job search


​​​​$120 per ​hour

​Resume support

​Interview preparation

​Vocational counselling

Note: ICBC does not reimburse travel or mileage costs.

Fee table for crashes before May 1, 2021

  • Date of Treatment: April 1, 2019, or later:

​​Type of service​

​Maximum rate for professional service​

​​​​​​Rate for mileage

​​Rate for travel time​

​Vocational rehabilitation by professionals with both:

Master's or doctorate degrees with courses in rehabilitation, 


Registered Rehabilitation Professional (RRP) or Canadian Certified Rehabilitation Counsellor (CCRC) designation.

$100 per hour for a ​master's degree, or

$145 per hour for a doctorate degree

​per km

50 percent of the hourly rate for professional services, up to a maximum of 60 minutes total per treatment session

Note: ICBC does not reimburse travel or mileage costs when the date of treatment was March 31, 2019, or earlier.​

​Treatment guidelines

Vocational Rehabilitation professionals are expected to assess clients and determine their rehabilitation plans in accordance with the guidelines and practice standards of their college.