Health services

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Apply for ​​or update a direct billing vendor number​

Our Supplier Programs Coordinators are in the process of emailing vendors to request documentation to reconcile accounts.

Please note: if you are treating ICBC customers prior to receiving an approved ICBC vendor number or a practitioner addition request approval, you are required to collect payment directly from the customer for those services. We will not accept backdated invoicing for services provided prior to notification of an approved ICBC vendor number.

Apply for a vendor number, add a practitioner, or reconcile an existing vendor account​

Review all requirements before applying for a vendor number, reconciling an existing vendor number or applying to add a practitioner to an existing vendor account. ​​Applications that are incomplete or inaccurate will be rejected and you will need to reapply.

Note: these applications are not available to physicians or nurse practitioners.

Vendor account updates

To change business information on your vendor account, such as an address, phone number or email, please follow the steps in ICBC vendor account updates​​. 


​If you have further questions about an ICBC vendor number or your vendor number account, please contact us at [email protected]


Health care providers and businesses must continue to meet the applicable vendor requirements on an ongoing basis in order to retain their vendor number. Health care providers are responsible for informing ICBC of material changes to their vendor information including, but not limited t​o, changes to their business name/ownership, location, services, and a practitioner’s practice status.

ICBC reserves the right, at its sole discretion, to withdraw, suspend or deny a vendor number, or to refuse direct billing for specific treatment providers. ICBC may take such action in circumstances that include, but are not limited to:

  • Violation of ICBC's Code of Ethics.

  • Aggressive, inappropriate, and/or abusive behaviour or communication towards ICBC employees.

  • A health care provider is or becomes subject to practice restrictions, limits or conditions.

  • A regulatory body or professional association:

    • Commences or has conducted a misconduct investigation.

    • Reprimands or disciplines a health care provider. ​

  • A health care provider or the business that employs them fails to advise ICBC of a material change in their practice status, including but not limited to a change in registration or membership status with the relevant regulatory body or professional association.​