Health services
Apply for or update your ICBC Recovery Network account
PIN reset April 1
All Health Care Provider PINs reset every six months (April 1st and October 1st). If you’ve logged into the Health Care Provider Portal (HCPP) in the last six months, a new PIN will be emailed to your PIN management email address. Ad hoc resets don’t affect scheduled resets (e.g., if you requested a PIN reset on March 27th, you will still get a new PIN on April 1st).
To access the HCPP, use your vendor number and six digit PIN. HCPP can be accessed through the Invoicing and Reporting page, and HCIU contact information can be found on the Contact Us page.
Backdated invoicing
We will not accept backdated invoicing for services prior to notification of approval to the ICBC Recovery Network. If you are treating ICBC customers prior to becoming a member of the Recovery Network or prior to adding a practitioner to your Recovery Network account, you are required to collect payment directly from the customer for those services.
Don't see your clinic on ICBC's health care provider locator?
If you're a Recovery Network member, follow these instructions to sign up to help patients find your clinic faster. Plus, it lets patients know you can direct bill to ICBC.
ICBC Recovery Network application and account updates
Please ensure you review all requirements in your discipline-specific program guides found on our Health services page before applying for a vendor number, reconciling an existing vendor number or applying to add a practitioner to an existing Recovery Network account. Applications that are incomplete or inaccurate will be rejected and you will need to reapply.
If you are a nurse (LPN or RN) or a Vocational Rehabilitation Consultant, please see the application information document under "Vendor resources" above.
To log in, you'll need a vendor number and PIN.
System hours of operation are 5 a.m. - 10 p.m., 7 days a week.
Note: If you are looking to update your GST or PST registration status, you will need to complete the CL174G form and email it to [email protected].
Support
If you have further questions about a Recovery Network account, please contact us at [email protected].