Base Suppliers

Our Estimating staff work with you to help customers get back on the road as quickly as possible. We also work with industry while monitoring material damage repairs and costs.

Base Supplier & Requirements

ICBC's supplier system is a payment system that allows vendors to direct bill and provides convenience for customers, the supplier and the corporation.

Program Change Alert

Please see the Change Alert section of the Material Damage Claims Procedures site for program updates.

RV, Mechanical & Motorcycle Supplier Material Damage procedures

All ICBC suppliers agree to comply with the requirements outlined in the ICBC Claims Procedures for Material Damage (MD) partners, and applicable procedures and instructions published on the ICBC Business Partners Page. Suppliers must familiarize themselves with all applicable procedures in which are relevant to their business type, and at times specific to a certain supplier group.

• Billing ICBC by direct payment

• Policy on depreciation

• Freight charges on Original Equipment Manufacturer parts

• Policy on collecting deductible, depreciation and taxes by suppliers

• Policy on supplier surcharges

• Policy on tire replacement

• Tire replacement considerations

• Requirements for invoices submitted by suppliers

• Supplier billing restrictions

• Vehicle damage image specifications

• Sublet repair rates

• Policy on parts damaged in removal, repair or reinstallation

• When wheel alignment is allowed

• Lock cylinder recoding rates

• Sublet repairs policy

• Policy on part mark-up

• Transferring repair estimates to dealership or commercial vehicle repair facility policy

• Transferring repair estimates for vehicles sold privately policy

• Policy on glass claims and vehicle ownership transfer

RV, Mechanical & Motorcycle Supplier Invoice Standards

Suppliers must adhere to and follow all the following procedures in which outline invoice requirements, billing restrictions and payment processes that must be followed to ensure prompt and accurate payments according to ICBC standards.

• Requirements for invoices submitted by suppliers

• Supplier billing restrictions

• Billing ICBC by direct payment

Claim document submission guidelines

Current RV, motorcycle and mechanical suppliers must submit required claim documentation to [email protected]. All submissions are handled in the order in which they are received, and your facility will be contacted once an estimator is assigned.

Questions?

For any specific claim-related inquiries, reach out to the estimator who is handling the claim file. If your facility has not yet been contacted and you have an urgent inquiry, you may request a status update by calling Customer Super at 1-800-910-4222 during regular business hours.

News

• Process changes for ICBC RV claims April 2024

Disclaimer

The accurate completion of the repair estimate and the provision of safe, proper repairs are the foundation of the supplier number system. The onus is on the supplier to ensure that the invoice submitted is an accurate account of the work completed. If ICBC cannot trust the accuracy of the invoices submitted or the quality of the work performed, ICBC will not allow the supplier to continue to be part of the direct billing system.

ICBC reserves the right to immediately withdraw a supplier account number if the supplier fails to meet or maintain the minimum supplier requirements