Material damage

Make a support request

Whatever kind of support your facility ​needs, you can submit the request through the Repair Facility Support Request form linked below. This way you can submit all your support requests easily from one place. This not only lets us process your requests more quickly, but also makes submitting requests easier and simpler for you.​

How to use this form

You can print this downloadable poster​ to put up in your facility as a reminder of how to get support.

You can use this form to submit requests for:

  • ATS vehicle pre-authorizations

  • ATS vehicle reimbursements

  • Back-ordered parts work stoppages

  • Direct rental referrals

  • Non-drive repair start delays (excessive wait times)

  • Payment inquiries

  • Towing requests

  • Technical issues

  • Vehicle info lookups

  • General requests (B Sheet, other)

Hours of availability

7 days a week
5 a.m.–​10 p.m.