Material damage

​​​​​​​​​​​​Mitchell training and support

For any questions related to Mitchell's estimating software, including installation schedule, management system requirements, early software install training, system functionality or support issues, please contact:

Mitchell's Technical Assistance Center (TAC)

Monday-Friday: 5 a.m.-5 p.m.
Saturday: 7 a.m.-11 a.m.
Or visit:

Mitchell editorial requests

For labour time corrections, please contact Mitchell's Editorial team via:

Email: [email protected]

Phone: 1-800-448-4401, Monday - Friday, 6:30 a.m. - 5:00 p.m. PST

Mitchell Cloud Estimating training and support

Mitchell system primer

To complete the online Mitchell system primer, ICBC Express Shop Training, go to MiPortal, the Mitchell training website*. This primer will provide you with the information you'll need to complete the remainder of your Express Shop training.

*Shops will need the account number sent to them by Mitchell in order to log in. Please call Mitchell at 1-800-448-4401 for assistance if needed.

ICBC workflow training

After you complete your system primer, your ICBC Workflow training is next. Go to MiPortal to complete it. ​​

​Frequently asked questions


  1. ​​Log into Mitchell Connect and select Settings.

  2. Select General Information.

  3. Confirm that your facility name is entered in the Shop Name field. You can also add a facility logo, if desired.

  4. Print preview an estimate to verify the information entered is correct.

If you are writing or reviewing an estimate with long expansion notes (see example screenshot​), please note that Paintless Repair refers simply to an operation in which paint is not required. Do NOT delete this operation. Paintless DENT Repair is a different operation entirely.

If you are adding a new computer or updating the operating system on your shop computers please contact Mitchell's TAC for assistance with installing the Mitchell software and validating the installation prior to writing estimates.

Some Express MOI appraisal assignments may incorrectly show the deductible amount as "$0, Unknown".

Check the message entries on the claim for the correct deductible information.

When retrieving an Express MOI appraisal assignment make sure the claim number is entered in the correct format. See the example below:


Make sure to enter the dashes with no spaces in between and also make sure to enter the Suffix letter at the end. If the customer provides you a claim number without the suffix then add the 'A' suffix to the end. Also confirm the vehicle registration number you obtained from the customer.

If you have entered the claim details correctly and you're still unable to retrieve the claim then please contact MD Tech for further assistance.

ATS is added via Mitchell Connect by selecting the Insurance Card within a claim's Job Overview, and clicking the Apply ATS checkbox in t​he Additional Costs section.​​

Make sure that the claim number (including suffix ID) and Registration number have been entered correctly, including the dashes. For example:

Claim Number: EA12571-2-A

Registration Number: 10455600

When a space is used instead of dash (-) in the claim number, the following error message will appear:

"Claim number cannot contain special characters"

If the error message is displayed even after the claim number has been entered correctly, it means the claim does not have an Express Repair MOI created. Contact MD Tech (604-777-4600 or 1-877-777-4607).

If a "Price" (dollar value) is entered instead of Labour Unit (time) when adding an 'Additional Operation' labour item to an estimate, the payment will be stopped in (APR). See the APR mismatch error guide for full details.

For technical issues, please contact Mitchell directly:

Mitchell's Technical Assistance Center (TAC)
Monday - Friday, 5 a.m.-5 p.m. | Saturday: 7 a.m.-11 a.m.
or go online to:

Mitchell Editorial requests

For labour time corrections, please contact Mitchell's Editorial team via:

Email: [email protected]
Phone: 1-800-448-4401, Monday - Friday, 6:30 a.m.-5 p.m. PST