Vehicle claims history inquiries

For vehicle claims history questions and comments

Please call:

ICBC Driver Testing and Vehicle Information Services
Lower Mainland: 604-661-2233
Toll free: 1-800-464-5050
Fax: 1-604-443-4683
Monday - Friday: 8:00 am to 5:00 pm

If the vehicle claims history system is unavailable or not responding

Please call ICBC's IT Service desk:
604-661-6234 or 1-800-665-1517

Guaranteed hours of Technical Support: Monday to Friday from 8 am to 6 pm (PST)

Technical Support outside these hours is "best effort".

If your customer would like to contact ICBC's head office

Our head office is open to help the public Monday to Friday from 8:30 am to 4:30 pm (Closed Statutory Holidays).

They may attend in person at:
151 West Esplanade
North Vancouver, B.C.
V7M 3H9

Written correspondence should be sent to the above address labeled: Attention Driver Testing and Vehicle Information Services, Room 154.

Please note: If your customer is sending correspondence, they should expect a 3-5 week wait for a reply (due to high volume).