Glass repair program training

This program outlines the key functionality of the Glass systems. At the end of this program you will be familiar with:

• The QA Assessment Performance Measures Application

• Uploading images and documents in the Vendor Document Image Application

• Processing windshield repair claims in GWE

• Processing glass replacement claims in GWE

Training modules

Please review and complete all training modules listed below:

• Module 1 – Quality assessment performance measures (QAPM) demo

• Module 2 – Vendor Document image application (VDIA)

• Module 3 - Handle Windshield Repair in GWE

• Module 4 – Handle a Glass Replacement in GWE

Related job aids

• How to access the QA Assessment Performance Measures (QAPM) application

• QA assessment performance measures

• How to access the Vendor Document Image Application (VDIA)

• Process a claim eligible for windshield repair

• Process a claim eligible for glass replacement