Health services
Personal care assistance providers
Do you provide homemaking or attendant care services to customers injured in a car crash? Here are a few things you should know.
ICBC Recovery Network
Personal Care Assistance Providers who are members of the ICBC Recovery Network are governed by the Health Care Services Terms and Personal Care Assistance Services program guide, which outline service expectations and requirements. Additional information is found in the FAQs for PCA Program providers.
Personal Care Assistance (PCA) Program
Being a participant in the program allows service providers to work together with ICBC to continuously improve service efficiency to our mutual customers and to:
Access higher rates for homemaking and attendant care services.
Engage in a direct billing relationship with ICBC for homemaking and attendant care services.
Obtain enhanced exposure for their services by being listed on ICBC’s PCA roster that features Approved PCA Program Providers.
To apply:
1) Review the:
- Personal Care Assistance Services program guide
- Health Care Services Terms
- ICBC Code of Ethics
2) Then, review and complete the following forms:
- CL51A Personal Care Assistance Program Vendor Application
- CL426 Criminal Record Check Compliance Certification
- CL174M Vendor Programs Privacy Checklist
- ACG364 Auth for Direct Bank Deposit
Submit the completed forms and the required additional documents (as listed within the CL579 form) to [email protected]
Note: Applications that contain incomplete or inaccurate information will not be considered and may not receive a response from ICBC. ICBC will contact you once your application has been reviewed.
PCA Program Account Updates
If you are a Personal Care Assistance provider who is a member of the ICBC Recovery Network and need to update your account information, please complete the CL426 Personal Care Assistance Program Vendor Account/Change form and email it to [email protected].
Rates and invoicing
Homemaking and attendant care services require prior funding authorization from an ICBC claim representative.
ICBC service expectations and policies for all PCA service providers supporting ICBC customers are set out in the Program Guide.
Note: ICBC pays for service time spent completing the homemaking or attendant care. Invoices are billed in increments of 15 minutes. ICBC does not pay for indirect time, travel, mileage, supplies or any other additional expenses.
Approved PCA Program Providers (members of the ICBC Recovery Network)
Fee table for service authorizations issued before April 8, 2025
Service Type | Hourly Rate | Invoicing Method | Minimum Billable Hours |
Homemaking | $35.00 | Invoiced manually and submitted to ICBC by emailing [email protected] | See Program Guide |
Attendant Care | $40.00 | Invoiced manually and submitted to ICBC by emailing [email protected] | See Program Guide |
CL392 - Health Service Provider Invoice
Fee table for service authorizations issued on or after April 8, 2025
Service Type | Hourly Rate | Invoicing Method | Minimum Billable Hours |
Homemaking | $39.00 | Health Care Provider Portal | See Program Guide |
Attendant Care | $43.00 | Health Care Provider Portal | See Program Guide |
Non-Program participants (not members of the ICBC Recovery Network)
The below applies for homemaking and/or attendant care service providers who are not part of the ICBC Recovery Network. ICBC will consider customer reimbursement in accordance with Insurance (Vehicle) Act and associated regulations.
Service Type | Hourly Rate | Payment Method | Minimum Billable Hours |
Homemaking | $20.00 | Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration. ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program. | Not applicable |
Attendant Care | $35.00 | Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration. ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program. | Not applicable |