Health services
Personal care assistance providers
Do you provide homemaking or attendant care services to customers injured in a car crash? Here are a few things you should know.
Personal Care Assistance (PCA) Program
Participation in the Personal Care Assistance Program requires the service provider to meet and maintain program requirements.
Being a participant in the program allows service providers to work together with ICBC to continuously improve service efficiency to our mutual customers and to:
Access higher rates for homemaking services.
Engage in a direct billing relationship with ICBC for homemaking and attendant care services.
Obtain enhanced exposure for their services.
To apply:
Register for a Bonfire account and log in.
Find the Personal Care Assistance project and click on 'View Opportunity'.
Review the Project Details and Mandatory Requirements.
Download and review all the Supporting Documents and complete the Mandatory Questionnaires, including the applicable Homemaking and/or Attendant Care Questionnaires.
Upload your completed supporting documentation and submit your application.
Note that applications that contain incomplete or inaccurate information will not be considered and may not receive a response from ICBC. ICBC will contact you once your application has been reviewed.
Rates and invoicing
Homemaking and attendant care services require prior funding authorization from an ICBC claim representative.
Note: ICBC pays for service time spent completing the homemaking or attendant care. Invoices are billed in increments of 15 minutes. ICBC does not pay for indirect time, travel, mileage, supplies or any other additional expenses.
Personal Care Assistance Program participants
Service type | Hourly rate | Invoicing method | Minimum billable hours |
|---|---|---|---|
Homemaking | $35.00 | Health Care Provider Portal | Program participants may charge a minimum 1 hour per visit for homemaking services only when the customer does not require any other services such as attendant care. |
Attendant care | $40.00 | Health Care Provider Portal | Program participants may charge a minimum 2 hours per visit for attendant care services. |
Non-Program participants
The below applies for homemaking and/or care service providers who are not part of ICBC's Personal Care Assistance Program.
Service type | Hourly rate | Payment method | Minimum billable hours |
|---|---|---|---|
Homemaking | $20.00 | Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration. | Not applicable |
Attendant care | $35.00 | Customer pays for the services directly and submits payment receipt to ICBC for reimbursement consideration. ICBC will not accept invoices directly from service providers who are not part of the Personal Care Assistance Program. | Not applicable |