Health services


​​​Do you provide counselling treatments to ICBC customers injured in a car crash? Here are a few things you should know.​

In order for ICBC to consider treatment funding, you must meet the definition of a "counsellor" as per the Insurance (Vehicle) Regulation.​

Invoicing and reporting

Counsellors​​ approved to treat ICBC customers and who have met ICBC's vendor number requirements may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports​ directly to ICBC.​

Note: Social workers providing counselling services are exempt from GST and must invoice for sessions using the manual invoicing and document submission​. 

Grief counselling

Immediate family members may be eligible for grief counselling support to cope with the loss of their loved one involved in a crash May 1, 2021 or later.

  • ​When an immediate family member involved in the crash is eligible to access to grief counselling (under their own claim), use HCPIR/HCPP to invoice directly.​

  • ​​When an immediate family member not involved in the crash is eligible to access to grief counselling, invoices must be submitted using the ​manual billing and document submission process.

Report templates

Note: In the report templates, the Assessment Date(s) includes four different date fields, which permits a counsellor to indicate that more than one visit was needed to conduct the assessment. By providing a counsellor with more than one visit to complete an initial assessment report, the counsellor can use additional visits, billable at the standard treatment fee, to conduct a fulsome assessment and to ensure that the report is completed in its entirety.​

Treatment guidelines

Counsellors are expected to assess patients and determine their treatment plans in accordance with the guidelines and practice standards of their association.

Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.