Counsellors

In order for ICBC to consider treatment funding, you must meet the definition of a "counsellor" as per the Insurance (Vehicle) Regulation.​

ICBC Recovery Network

Counsellors who are members of the ICBC Recovery Network are governed by the Health Care Services Terms and Counselling program guide, which outline service expectations and reporting requirements. Additional information is found in the ICBC Recovery Network FAQ document.

Invoicing and reporting

Counsellors who are part of the ICBC Recovery Network may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports​ directly to ICBC.​

Counsellors who are not part of the ICBC Recovery Network must invoice the customer directly for approved treatments. ICBC will consider customer reimbursement in accordance with the Insurance (Vehicle) Act and associated Regulations.

ICBC fees for treatment are outlined in the ICBC Fee Schedule for Health Care Providers. ICBC service expectations and policies for all health care providers treating ICBC customers are set out in our discipline specific program guides.

Treatment plans and reports must be submitted using the manual email submission process. Please be aware that there will be a delay in the processing of manually submitted treatment plans and invoices.

Grief counselling

Immediate family members may be eligible for grief counselling support to cope with the loss of their loved one involved in a crash May 1, 2021 or later.

• ​When an immediate family member involved in the crash is eligible to access to grief counselling (under their own claim), use HCPIR/HCPP to invoice directly.​

• ​​When an immediate family member not involved in the crash is eligible to access to grief counselling, invoices must be submitted using the ​manual billing and document submission process.

Report templates

• Counselling Initial Report (CL489G) (submit following completion of assessment)​​

• Counselling Progress Report (CL489H) (only complete upon request)

• Counsellor report completion guide

Note: In the report templates, the Assessment Date(s) includes four different date fields, which permits a counsellor to indicate that more than one visit was needed to conduct the assessment. By providing a counsellor with more than one visit to complete an initial assessment report, the counsellor can use additional visits, billable at the standard treatment fee, to conduct a fulsome assessment and to ensure that the report is completed in its entirety.​

Treatment guidelines

Counsellors are expected to assess patients and determine their treatment plans in accordance with the guidelines and practice standards of their association.

Note: Oversight is the responsibility of a practitioner to ensure treatment plans are in alignment with the treatment goals of the primary care provider(s). This may involve sharing of the assessment findings and treatment recommendations with the primary care provider, in accordance with the association's information sharing guidelines.