Health services


Do you provide psychology treatments to ICBC customers injured in a car crash? Here are a few things you should know.​

Invoicing and reporting

Psychologists approved to treat ICBC customers and who have met ICBC’s vendor ​​number requirements may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices and reports​ directly to ICBC.

Grief counselling

Immediate family members may be eligible for grief counselling support to cope with the loss of their loved one involved in a crash May 1, 2021 or later.

  • When an immediate family member involved in the crash is eligible to access to grief counselling (under their own claim), use HCPIR/HCPP to invoice directly.

  • When an immediate family member not involved in the crash is eligible to access to grief counselling, invoices must be submitted using the manual billing and document submission process.

Report templates

Note: In the report templates, the assessment Date(s)​ section includes four different date fields, which permits a psychologist to indicate that more than one visit was needed to conduct an assessment. By providing a psychologist with up to four visits to complete an initial assessment report, the psychologist is able to use an additional three visits, billable at the standard treatment fee, to conduct a fulsome assessment and to ensure that the report is completed in its entirety.

Treatment guidelines

Psychologists are expected to assess patients and determine their treatment plans in accordance with the College practice standards, using evidence-informed practice when establishing a diagnosis and providing treatments.