Health services
Physiotherapists
Do you provide physiotherapy to ICBC customers injured in a car crash? Here are a few things you need to know.
ICBC Recovery Network
Physiotherapists who are members of the ICBC Recovery Network are governed by the Health Care Services Terms and Physiotherapy program guide, which outline service expectations and reporting requirements. Additional information is found in the ICBC Recovery Network FAQ document.
Invoicing and reporting
Physiotherapists who are members of the ICBC Recovery Network may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices directly to ICBC.
Physiotherapists who are not part of the ICBC Recovery Network must invoice the customer directly for approved treatments. ICBC will consider customer reimbursement in accordance with the Insurance (Vehicle) Act and associated Regulations.
ICBC fees for treatment are outlined in the ICBC Fee Schedule for Health Care Providers. ICBC service expectations and policies for all health care providers treating ICBC customers are set out in our discipline specific program guides.
Treatment plans and reports must be submitted using the manual email submission process. Please be aware that there will be a processing delay for manually submitted treatment plans and invoices.
Report templates
Physiotherapy Initial Report (CL489E) (only required for customers whose crash occurred prior to May 1, 2021)
Physiotherapy Progress Report (CL489F) (only complete upon request)
Physiotherapy Non Standard Treatment Application Form (CL752)
Treatment guidelines
Physiotherapists are expected to assess patients and determine their treatment plans in accordance with College practice standards.
Clinical records
ICBC may request physiotherapists to provide clinical records. Written patient consent is required.