Health services
Registered massage therapists
Do you provide massage therapy treatment to ICBC customers injured in a car crash? Here are a few things you should know.
ICBC Recovery Network
Registered massage therapists (RMTs) who are members of the ICBC Recovery Network are governed by the Health Care Services Terms and Registered Massage Therapy program guide, which outline service expectations and reporting requirements. Additional information is found in the ICBC Recovery Network FAQ document.
Invoicing
RMTs who are members of the ICBC Recovery Network may use the Health Care Provider Invoicing and Reporting (HCPIR) application or the Health Care Provider Portal (HCPP) to submit invoices directly to ICBC.
RMTs who are not part of the ICBC Recovery Network must invoice the customer directly for approved treatments. ICBC will consider customer reimbursement in accordance with the Insurance (Vehicle) Act and associated Regulations.
ICBC fees for treatment are outlined in the ICBC Fee Schedule for Health Care Providers. ICBC service expectations and policies for all health care providers treating ICBC customers are set out in our discipline specific program guides.
Treatment plans and reports must be submitted using the manual email submission process. Please be aware that there will be a processing delay for manually submitted treatment plans and invoices.
Treatment guidelines
RMTs are expected to assess patients and determine their treatment plans in accordance with College practice standards using evidence-informed practice when providing treatments.
Clinical records
ICBC may request RMTs to provide clinical records. Written patient consent is required.