Driver training
Audits and site visits
Driving school site visits and audits are conducted by inspectors and investigators to ensure compliance with all legislative, regulatory and agreement requirements.
Why do audits happen?
Audits and site visits help ensure that the driver training industry:
Delivers consistent, high-quality driver education
Complies with rules and regulations, including the Code of Conduct, Motor Vehicle Act Regulations (MVAR) Division 27, ICBC Road Test Booking Terms and Conditions, Driving School and ICBC Approved Course Agreements
When do audits happen?
Under MVAR Division 27, ICBC can perform an unannounced audit at any time during regular business (or other reasonable) hours. However, driving school inspectors (DSI) and driver training investigators (DTI) may contact you by email, phone and/or mail to schedule the date, time and location, as well as advise on what you need to prepare in advance.
The frequency of audits can be affected by:
Previous audit results and compliance history
Investigations and monitoring
Delivering a pilot that requires ICBC's approval before offering the approved course
Where are audits done?
Off-site audits are done at an ICBC office. To best make use of resources, your audit may take place at an ICBC office in a different location than your school.
On-site audits happen at your driver training school office, classroom or training yard, and/or training vehicle.
How long do audits take?
The time required to complete an audit depends on the:
Scope of the audit
Quality and availability of school records and driver training equipment
Driver training course schedule
Compliant, organized and consistent record keeping and course delivery, as well as cooperation during the audit, reduce the time needed.
What happens during an audit?
To ensure compliance with MVAR 27 and all other rules and agreements, the driving school inspectors (DSI) or driver training investigators (DTI) will examine school records and training equipment, such as student training records, student road test booking consent and release forms, instructor schedules and logs, school and instructor licences, vehicle inspection reports and receipts. If applicable, they will also observe the delivery of practical driver and/or classroom training.
If the DSI/DTI finds issues during the audit, they may discuss them with you and you may receive a report and/or sanction. Further investigation may be warranted if serious concerns have been observed. You can also raise concerns at any time.
What happens after?
Depending on what is found during the audit, you may:
Receive a verbal warning to address non-compliance issues
Receive a compliance notice or action plan
Be issued a violation ticket
Require further investigation, which could result in your licence or agreements being suspended or cancelled
Questions?
For questions about compliance or audits, email [email protected].